Knowledgebase RSS https://stardot.makekb.com/ How do I upgrade Firmware? https://stardot.makekb.com/entry/185/ NOTES When you upgrade firmware, typically you would use the StarDot Tools software. You can download the latest version HERE You can find the latest firmware for your NetCam or Express server HERE Be sure to heed any warnings that may be... Tue, 04 Aug 2020 16:38:20 +0000 I can browse to the device and see the image, but the image is not being sent to my web site. https://stardot.makekb.com/entry/14/ To send images to your web server, StarDot devices use FTP (File Transfer Protocol). Make sure that you have it enabled on the FTP configuration menu. If it is, double check the basics: Is the hostname correct? Are the username and password... Thu, 11 Jun 2020 10:42:24 +0000 What model NetCam do I have? https://stardot.makekb.com/entry/80/ You can determine the model of your NetCam camera by looking at your MAC address (Camera ID). This can be found on the bottom of your camera, or on the Network tab in the configuration of the camera, or in StarDot Tools. 00:30:F4:C0:00:00 -... Thu, 11 Jun 2020 10:42:24 +0000 I forgot my username and password. https://stardot.makekb.com/entry/27/ The default username and password is admin/admin. If you changed the password and cannot remember it, your only option is to reset the camera to its default settings. For most StarDot IP cameras, the top lid must be removed. Once the circuit... Thu, 11 Jun 2020 10:42:24 +0000 Why is the time on my device off by one hour, one day, etc.? https://stardot.makekb.com/entry/9/ StarDot recommends the use of a timeserver in most situations. This assures that your StarDot device regulary synchronizes with a precise external timeserver. Some popular timeservers include: pool.ntp.org time-a-nist.gov ... Thu, 11 Jun 2020 10:42:24 +0000 My device is on a Dial-up connection. How do I find my IP address? https://stardot.makekb.com/entry/21/ StarDot devices are designed to FTP a file named "ip.html" to your FTP server each time they connect. This file contains the device's currently assigned IP address. Make sure that the path for this file is correct. Once the file is uploaded to your... Thu, 11 Jun 2020 10:42:24 +0000 When I run the setup wizard, it says that it cannot find my StarDot device. https://stardot.makekb.com/entry/23/ The primary purpose of the StarDot Tools software is to find the IP address of the StarDot device on your local network. StarDot Tools displays the IP address of all StarDot devices found. Double click the IP address to view and/or configure... Thu, 11 Jun 2020 10:42:24 +0000 I have the image uploading to my web site, but how can I get it to refresh automatically? https://stardot.makekb.com/entry/24/ Follow this link to download the software and instructions. Thu, 11 Jun 2020 10:42:24 +0000 How can I make a time-lapse movie with the images I am archiving? https://stardot.makekb.com/entry/25/ The following third party software can compile a directory of images into a time-lapse video. http://www.mystikmedia.com/blazemediapro.asp http://www.ndrw.co.uk/ StarDot is also Proud to offer our TimeVision Timelapse Service. You can use... Thu, 11 Jun 2020 10:42:24 +0000 Why are there white spots on my image? https://stardot.makekb.com/entry/10/ This is a result of low lighting. The imaging sensor chip is not getting enough light. The imaging processor utilizes the existing light and lengthens the exposure. As a result, white spots, noisy pixels or general image noise may appear. Indoor... Thu, 11 Jun 2020 10:42:24 +0000 My DSL/Cable provider has a dynamic IP address that changes continuously. How do I access my StarDot device from the Internet if I don't know what my IP address is? https://stardot.makekb.com/entry/13/ Check with your DSL/Cable provider to see if you can get a static IP address (some providers charge extra for a static IP address). If you cannot, or you do not wish to pay the premium for a static IP address, our products support dynamic DNS... Thu, 11 Jun 2020 10:42:24 +0000 Why does it look like my picture is melting from the top? https://stardot.makekb.com/entry/11/ This is a result of too much light. The imaging sensor is reacting to an overwhelming amount of light. This can cause permanent damage to the imaging sensor. Solution: Close the iris down immediately. Note: Setting the iris for outdoor imaging is... Thu, 11 Jun 2020 10:42:24 +0000 I can see the device on my local area network, but I can't from another location. How do I set up my StarDot so I can see it from another location? https://stardot.makekb.com/entry/17/ Since your StarDot camera or server is most likely behind a router (or modem with built-in router), it was probably assigned a non-routable or private IP address (i.e. 192.168.1.X or 10.0.0.X). In order to connect to your StarDot device from the... Thu, 11 Jun 2020 10:42:24 +0000 I want to archive the images on my server. How do I do this? https://stardot.makekb.com/entry/26/ Your StarDot device can optionally upload the image with a separate path and/or filename from the Path/File above. This provides a very convenient way to archive images on your server while still maintaining a statically named live image. One way... Thu, 11 Jun 2020 10:42:24 +0000