StarDot Knowledge Base

I can browse to the device and see the image, but the image is not being sent to my web site.

Article ID: 14
Last updated: 11 Jun, 2020

To send images to your web server, StarDot devices use FTP (File Transfer Protocol). Make sure that you have it enabled on the FTP configuration menu. If it is, double check the basics:

  • Is the hostname correct?
  • Are the username and password correct?
  • Is the path to the image valid?
  • Do you have permissions to upload?

If you are certain that these are all correct, check the type of FTP server that you have.

  • Have you tried enabling the "Delete before rename" option?
  • Is it Microsoft's IIS 4.0/5.0?
  • Does your server require passive mode?

Click the check boxes that apply to your FTP server type/settings.

If you're still experiencing problems, you can telnet into your device and run the script manually to see where the problem lies:

From Windows, click Start, Run and type: telnet <netcam-ip-address> and click OK. Log into your device and type (or copy/paste):

ftpscript ftp0.scr

If you immediately get a prompt character (or if your firmware version number is 1.0.0), try typing:

ftpscript ftp.scr     or      ftpscript /etc/config/ftp.conf

This runs the FTP script manually and allows you to view where the error may be occuring. The error can be:

  • Improperly spelled or incorrect hostname
  • Improperly spelled or incorrect username
  • Improperly spelled or incorrect password
  • Improperly spelled or incorrect path (oftentimes a leading slash character / is required or not required, depending on your hosting company)

Another possibility is the DNS is not set up properly. DNS is used to map a domain name to an IP address. If you do not have the proper DNS information entered on the network page, you will only be able to FTP to an IP address instead of a hostname. Consult your Internet Service Provider to obtain the correct DNS settings.

Lastly, check to make sure your gateway is set up properly (network page). Your gateway is the IP address your StarDot device (and computer) use to achieve Internet access. You can verify this by pinging a known public Internet IP address to verfiy connectivity.

Example: ping

Article ID: 14
Last updated: 11 Jun, 2020
Revision: 1
Comments: 0
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