If you are trying to view an Express video sever and are being prompted for the the user name and password, it may be because of the following problems. Make sure that the password for the viewer profile in the Express 6 settings is set to blank. You can check this by logging into the Express...

StarDot devices have limited internal storage and is primarily designed to FTP images to your remote server. However, using the trigger menu (admin.cgi?trigger), you can program the device to buffer images internally when an event occurs (door opening, alarm going off, etc.). After buffering the...

For StarDot IP cameras, the top lid must be removed. Once the circuit board is visible, press and release the "Defaults" button on the circuit board (the camera must be powered up and fully booted first). For StarDot video servers, most models have a small hole on the front panel. Using a...

Although not supported, it is possible. The method varies slightly with cameras and video servers. This is considered advanced and should not be attempted by anyone not accustomed to manually editing files/scripts. Please ensure that you have the latest firmware before making any changes. NetCam:...

On the FTP configuration page, in the Hostname field, add the port port number after the hostname (preceded by a space). Hostname: myhost.com 2121

We supply up to 300 feet of cable, you may be able to use up to 800 feet with a decent quality cable. We would not reccomend using anything...

If you have created a new password that is longer than 8 characters, you will find that it is not recognised when you try to log into the camera via a web browser. This is because it will only support a password less than 8 characters. To regain access to your camera, simply enter the first 8...

Yes. To do this you will need to manually change a config file within the camera. 1. Log into your camera configuration 2. Click on the Advanced Tab. 3. Click on Manual Config Tab. 4. Within this page there will be a config file called crontab in the list. 5. Highlight this and click the Edit...

No, because the StarDot device settings are stored in non-volatile flash memory.