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H.264
What are CBR and VBR?
MJPEG vs. MPEG4/H.264
What are I-Frames P-Frames?
What H.264 bitrate works best?
How do I view or record the H.264 video stream?
What are the bandwidth savings of H.264 vs MJPEG?
Do StarDot dual codec cameras support multiple streams?
How do I calculate MJPEG or H.264 bandwidth and storage?
Which H.264 Quality Setting is Best?
How to view h.264 stream in VLC
How to set up an h.264 camera with www.click2stream.com
General
Can my StarDot device store images?
How do I connect to my StarDot device using HyperTerminal?
I forgot my username and password.
When I run the setup wizard, it says that it cannot find my StarDot device.
What is the operating temperature range for the NetCam
What is the default username and password?
How many people can view my NetCam/Video server at once?
Can I view the images on my cell phone or iPhone?
Do your products support SSH?
MJPEG vs. MPEG4/H.264
Do you support Macintosh?
Can I record the video from my NetCam or Express6 video server?
Can I password protect my NetCam camera or video server?
My NetCam is warm. Is this normal?
What model NetCam do I have?
How do I reset my StarDot camera or video server to its default factory settings?
Do your products support SFTP?
Can I block inbound traffic to my camera or server?
Do you still support the WinCam Live?
How do I get an RMA (Return Merchandise Authorization)?
In extremely hot locations, is there a fan I can use with my heavy duty enclosure (ENC-OUTD)?
What size conduit should I use with Stardot Network/Power cables?
How do I upgrade Firmware?
What's the longest lens you can fit in a StarDot Dome camera?
Can I connect both 12V and POE power?
What's the difference between Edge and Level Trigger?
What is the NetCam XL I/O port pinout?
Outdoor Enclosures
How do I help stop rust in very corrosive environments?
Specs
Specs/Dimensions
Date & Time
Why is the time on my device off by one hour, one day, etc.?
Why won't my time automatically synchronize?
Lenses
Operating the Motorized Zoom Lens (8-48MM & 6-36MM)
Can I use a filter with my lens?
How do I know which lens to chose?
How do I back focus a lens?
Lens Specs
What's the longest lens you can fit in a StarDot Dome camera?
Networking
My DSL/Cable provider has a dynamic IP address that changes continuously. How do I access my StarDot device from the Internet if I don't know what my IP address is?
Can I telnet into my NetCam/Video Server?
How do I find my NetCam/Video server's IP address?
I've configured port forwarding to my StarDot device, but am unable to access it remotely.
What Is Bandwidth?
How do I setup a NFS Mount?
How do I make a NetCam IP camera wireless?
I can see the device on my local area network, but I can't from another location. How do I set up my StarDot so I can see it from another location?
Can I dial into the StarDot device?
My device is on a Dial-up connection. How do I find my IP address?
Imaging
Why are people/cars blurry on my camera image?
Why does it look like my picture is melting from the top?
Why are there white spots on my image?
I can browse to the device and see the image, but the image is not being sent to my web site.
I want to archive the images on my server. How do I do this?
How can I make a time-lapse movie with the images I am archiving?
I have the image uploading to my web site, but how can I get it to refresh automatically?
Set up the Capture Client Java applet
Why am I seeing a red "X" where the image should be?
Why does my Java Applet (CaptureClient) no longer work?
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